Privacy Policy

Effective date: July 10, 2026

Bertrand Clinical Label, a division of JH Bertrand Inc. ("we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. It applies to the website at www.bertrandclinicallabel.com and not to any third-party sites we link to.

Information We Collect

We collect only the information needed to respond to your inquiries and operate our website:

• Information you provide. When you complete a quote, sample-kit, audit, or contact form, or email us directly, we collect the details you submit — such as your name, company, email address, telephone number, and the content of your message.
• Automatically collected information. Like most websites, our servers may log standard technical information such as your IP address, browser type, referring page, and the pages you view. This helps us keep the site secure and understand general usage.
• Cookies. We use a small number of cookies and similar technologies to remember your preferences (for example, that you have dismissed our cookie notice) and to measure aggregate site usage. You can control cookies through your browser settings.

How We Use Your Information

• To respond to quote requests, sample requests, and other inquiries;
• To provide, maintain, and improve our products, services, and website;
• To communicate with you about your project or order;
• To maintain the security and integrity of our website; and
• To comply with applicable legal and regulatory obligations.

How We Share Information

We do not sell or rent your personal information. We respect all confidentiality and non-disclosure agreements with our customers. We share information only with service providers who help us operate our business (for example, website hosting and email), and only as needed to perform those services, or when required by law.

Data Retention & Security

We keep the information you submit only as long as necessary for the purposes described above or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

Your Choices & Rights

You may request access to, correction of, or deletion of the personal information you have provided to us by contacting us using the details below. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU/UK General Data Protection Regulation (GDPR). We will honor applicable requests and will not discriminate against you for exercising your rights.

Children's Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Bertrand Clinical Label
410 Lawrence Bell Drive #13
Williamsville (Buffalo), NY 14221
Phone: (716) 631-9201
Or use our contact page.